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Managing Third-Party Browser Cookies for LiveChat

Depending on your browser security settings, you might see the following error message when launching LiveChat:
 

Cookies are not enabled in your browser. Please enable cookies before starting a LiveChat.

Depending on your browser, you can edit the settings to allow this.

Editing third-party settings for Internet Explorer

IE defaults to blocking cross domain cookies. Without reducing the default security settings, the agent will need to whitelist ziplogix.com as a safe domain and the top bar app should start working.

  1. In Internet Explorer, head to Internet Options > Privacy
  2. Once there, find the “Sites” button and click it (it should be to the left of “Import”).
  3. A window will pop up called “Per Site Privacy Actions”: in the Address of Website field, enter ziplogix.com and click “Allow”
  4. Close LiveChat and log back in — your Chat should authenticate automatically now.

Editing third-party settings for Google Chrome

The simplest solution is to change the browser setting back to the default. However, keep in mind that this is a browser-wide setting and could have security implications. Alternatively, can also set up your browser to make an exception for LiveChat.

Below are instructions for both options.

Option 1: Allowing all third-party cookies

To allow third-party cookies across the whole web, including LiveChat:

  1. Open Google Chrome’s settings page (chrome://settings).
  2. Click Show Advanced settings at the bottom of the page.
  3. Under Privacy, click Content Settings.
  4. Under Cookies, disable the Block third-party cookies option.

Google Chrome Cookies

Option 2: Adding an exception

  1. Open Google Chrome’s settings page (chrome://settings).
  2. Click Show Advanced settings at the bottom of the page.
  3. Under Privacy, click Content Settings.
  4. Under Cookies, click Allow > Add  or Manage exceptions (depending on your Chrome version).
  5. Enter [*.]ziplogix.com to allow cookies for LiveChat pages.
    Screen shot showing UI for adding an exception

Editing third-party settings for Safari

Unfortunately, Safari currently doesn’t allow exceptions by website at this time. To allow cookies on third-party websites, follow these steps:

  1. Open Safari’s preferences: Safari > Preferences.
  2. Go to the Privacy tab.
  3. Uncheck Prevent cross-site tracking.
    SafariUncheckedv2.png

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